Terms of use

Who we are

We Go (“we”) operates the We Go app and website. We Go sells seats on scheduled shared trips, lets passengers hail cars already on the route, and arranges whole-car hire between passengers and independent drivers.

Your account

You sign in with a mobile phone number that you control, verified by a one-time SMS code. Keep your phone and codes to yourself; we will never ask for them. You are responsible for activity on your account.

We may suspend an account that is used for fraud, abuse, harassment or in breach of these terms.

Bookings and fares

Fares are set by We Go per pickup hub and shown, together with the booking fee, before you pay. A booking is confirmed only once payment is received. The fare and fee you paid are kept for that booking even if prices change later.

Each scheduled car carries up to 4 booked passengers. We may move you to another car on the same departure; you will be notified if we do.

Payment

Payments are made through mobile money operators. You approve each payment on your own phone. We Go never receives your mobile money PIN. Refunds, where due, are sent to the number that paid.

Cancellations, no-shows and refunds

You may cancel a paid booking up to 60 minutes before departure. The full rules are in our cancellation policy, which forms part of these terms.

Hails and hires

A hail is a request to drivers already on the route; it is priced at the fare of the nearest hub and becomes a booking only when a driver accepts it and you pay. A hire is an offer you make for a whole car; it is confirmed only when a driver accepts it and you pay in the app.

Completing a trip

Each confirmed passenger receives an onboard code. Do not share it until you have reached your destination in the car. Giving the code confirms that the trip took place.

Luggage

Carry-on luggage is included. Larger items are at the driver’s discretion and are not guaranteed.

Behaviour

Treat drivers, passengers and staff with respect. Harassment, violence, damage to vehicles, fraud and misuse of the app are not allowed and may lead to suspension.

Drivers

Drivers must be approved by We Go before carrying passengers and must keep their documents and vehicle in order. Driver earnings, deductions and payout timing are shown in the driver app and may be updated with notice.

Changes to these terms

We may update these terms. The date at the top of this page shows the latest version. Continuing to use We Go after a change means you accept the updated terms.

Governing law

These terms are governed by the laws of the Republic of Cameroon.

Contact

Questions about these terms: see Help & contact.