We Go

Delete your account

You can delete your We Go account at any time, directly in the app.

Last updated:

In the app

  1. Open the We Go app and sign in.
  2. Open the menu and go to Profile.
  3. Tap Delete my account and confirm.

What happens

  • Your name and personal details are erased from your account.
  • You are signed out on every device.
  • Records of past payments, refunds and payouts are kept, without your personal details, because accounting law requires it.

Before you delete

Finish or cancel any upcoming bookings first. Drivers should wait until pending payouts have been sent.

Can’t open the app?

Contact support from the phone number linked to your account and ask for your account to be deleted. We will confirm the request before acting on it. We will never ask for your SMS code or PIN.

This page summarises how We Go works today. If anything here differs from what the app shows at the moment you book, the app is correct for that booking.

Your next trip starts in the app

Sign in with your phone number and a one-time SMS code. No password to remember, no card needed.

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