Help centre
How can we help?
Answers to the most common questions. Still stuck? Contact us, or use Help & support inside the app.
Booking
How do I book a seat?
Open the app, choose your direction, date, departure time and pickup hub, then tap Check fare. Review the fare and booking fee, and pay with mobile money to confirm.
When can I book?
Morning departures can be booked from 21:00 the evening before until 06:00; afternoon departures from 09:00 until 13:00. See fares & times.
What if the car is full?
Each car takes up to 4 booked passengers. When one fills, the next booking opens the next car on the same departure.
Can I be dropped off before the end of the route?
Yes. Add a drop-off point along the route when you book. It appears on the driver’s passenger list.
How do I know which car to board?
When a car is assigned you receive a notification with its plate and the driver’s first name. The booking screen shows them too.
Payment & refunds
How do I pay?
With MTN Mobile Money or Orange Money. You approve the payment on your phone; we never see your PIN.
What is the booking fee?
A 5% fee on the trip fare, shown separately before you pay and on your receipt.
How do refunds work?
Cancel a paid booking up to 60 minutes before departure and the trip fare is refunded to the mobile money number that paid. The booking fee is not refunded. See the cancellation policy.
I was charged but my booking is not confirmed.
A booking is confirmed only when your operator confirms the payment, which can take a moment. If it stays unconfirmed, contact support with your booking reference.
During and after the trip
What is the onboard code?
A 6-digit code shown only to passengers once a car is assigned. Give it to the driver at your destination so the trip can be completed.
What if I miss my car?
The driver waits about 5 minutes at each hub. If you are not there, you are marked absent and, because cancellation has closed, the fare is not refunded.
I was marked on board but I did not travel.
Open the booking and dispute it while the trip is in its review window (shown in your notification). The driver’s payout is frozen while support reviews it.
I left something in the car.
Report it from the booking in the app, and support will help you reach the driver.
Your account
Do I need a password?
No. You sign in with your phone number and a one-time code sent by SMS.
How do I change language?
On the sign-in screen, or any time from Profile. Your choice also applies to notifications.
How do I delete my account?
From Profile in the app. See deleting your account for what happens to your data.
Your next trip starts in the app
Sign in with your phone number and a one-time SMS code. No password to remember, no card needed.
