Privacy policy

What we collect

• Account: your phone number, the name you give us and your language choice.
• Bookings and payments: your trips, pickup hub and drop-off point, amounts, references, and the mobile money number used to pay or to receive a refund.
• Location, passengers: your GPS position only when you hail or hire a car.
• Location, drivers: the vehicle’s position about every 20 seconds while a trip is under way. Only the latest position is kept; there is no location history.
• Drivers: licence number, identity and vehicle documents, vehicle details, photo and payout number.
• Messages and reports: in-app chat, ratings and problem reports.
• In-app calls: if you call your driver or passenger through the app, when the call was made, who took part and how long it lasted. Calls are not recorded, and the microphone is used only during a call.
• Device: a notification token so we can send you trip updates.

How we use it

To create and secure your account, take bookings and payments, assign cars, notify you about your trip, pay drivers, handle refunds, reports and disputes, prevent fraud, and meet our legal and accounting obligations.

Who can see it

• Your driver: your first name, booking reference, pickup hub and drop-off point. If you hail or hire, the driver who accepts also sees your pickup position.
• Passengers on your trip: nothing about you. Passengers see the car’s plate and the driver’s first name, and, while the trip is under way, the car’s position.
• Mobile money operators and our payment provider: what is needed to process payments, refunds and payouts.
• Google Firebase: verifies your phone number at sign-in and delivers notifications.
• Our support staff: only as their role requires. Opening a trip’s chat or a dispute’s contact details is recorded in an audit log.
• Authorities: where the law requires it.

How we protect it

Data is encrypted in transit. Sessions are stored in hashed form, staff accounts require two-factor sign-in, and access to sensitive records is logged. We keep personal details out of our system logs.

How long we keep it

We keep your account data while your account is open. Payment, refund and payout records are kept as accounting law requires; when you delete your account they are kept without your personal details.

Your choices

You can update your name and language in Profile, and delete your account at any time (see deleting your account). To ask what data we hold about you, or to correct it, contact us.

Changes

If we change this policy, we will update the date at the top of this page and, for important changes, tell you in the app.